Question How Do I Place An Order?
AnswerTo place the order, choose what you like, pick a size, and click “Add to cart.” The items you selected will wait for you in the cart, so feel free to proceed with shopping. Once you found all you were looking for, click the “Shopping Cart” icon in the upper right corner, check the items you’ve chosen in pop-up window click “Checkout”, check your customer information, and place the order.
Question How do I know that my order was accepted?
AnswerAs soon as you place the order, you will receive a confirmation letter on your email. Please take into account that the order processing may take up to 2 business days. Should you have any questions while waiting for your order to be processed, feel free to contact us via email.
Question How long does the shipping take?
AnswerThere are a few factors affecting the delivery time. Depending on which country you are from and which delivery method you’ve chosen, shipping might take between 5 and 21 days.
Question Where can I check my tracking number?
Question Can I add or remove items from my order once it is submitted?
AnswerOnce confirmed and sent for processing, your order cannot be edited.
Question How do I choose the right size?
AnswerIt’s ok to be confused about sizes if that’s your first shopping experience with Lizave Store. No worries, though. We are here to assist you. There is a “Size Guide” you can refer to on each product’s last picture. It will help you easily choose the correct size.
Question What if an item is out of stock?
AnswerSometimes it happens that the items you have just ordered are no longer in stock. If that’s the case, you will get an instant notification via email and a refund of your payment will be issued automatically. No refund request on your part is necessary.
Question How can I change received item?
AnswerWe do not allow for exchange in our online store. In case a purchased item does not fit you for some reason and you consider an exchange, you will need to follow the return procedure and then place a new order.